Privacy Policy

This Privacy Policy explains how PolarLabs LLC (“PolarLabs”) collects, uses, shares, and protects personal information collected through polarlabs.shop.

Information We Collect

Name, email, phone, shipping/billing address, account credentials, order and transaction information, support communications, documentation requests, affiliate application data, IP address, device/browser data, cookies, and general site-usage data.

How We Use Information

To process orders and payments, manage accounts, provide customer support, prevent fraud, improve the Site, meet legal/tax obligations, and — where you’ve opted in — send marketing communications.

Service Providers

We share information with service providers as necessary to operate the Site. These include our hosting provider (Hostinger); our ecommerce and order-management platform (WooCommerce); the U.S. Postal Service (USPS) for shipping; Google (Google Analytics 4, used only with your consent — see Cookies and Tracking); a payment processor for card transactions, where applicable; and service providers for spam prevention (Akismet), site caching (LiteSpeed), and internal email-delivery logging. We do not sell your personal information.

Cookies and Tracking

We use cookies and similar technologies in the following categories. Strictly necessary technologies operate the Site — session management, cart and checkout, secure payment, site access, and caching — and cannot be turned off. Functional storage remembers your choices, such as your research-use acknowledgement and dismissed notices. With your consent, Google Analytics helps us understand how the Site is used; analytics storage is denied by default and is enabled only if you accept analytics, and you can decline or change this at any time. Separately, WooCommerce Order Attribution records, on a first-party basis, how an order reached the Site; this operates independently of the analytics consent choice above and is not disabled by declining Google Analytics. We do not use advertising or cross-site tracking pixels. You can review or change your choices at any time through the “Privacy Choices” control in the site footer.

Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or limit use of your personal information, and to opt out of marketing or targeted advertising, under applicable state privacy laws. Because PolarLabs ships nationwide, this may include rights under the California Consumer Privacy Act (CCPA/CPRA) and comparable statutes in other states. To exercise any available rights, contact help@polarlabs.shop with the subject line “Privacy Request,” and we will respond in accordance with the law applicable to your state of residence.

Privacy Requests

Send privacy requests to help@polarlabs.shop with the subject line “Privacy Request.”

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy — including operating accounts, orders, support, and compliance systems — and to meet applicable legal, tax, dispute-resolution, fraud-prevention, and enforcement needs, subject to your applicable privacy and deletion rights. You may request access or deletion as described above.

We use technical and organizational measures appropriate to the nature of the information, including encrypted transmission over HTTPS/TLS, server-side access controls limited to authorized personnel, storage of sensitive access identifiers and tokens in hashed rather than plaintext form where applicable, rate limiting and abuse protections, cross-site request protections, input sanitization and output escaping, and role- and capability-based permissions. Where implemented, we support data export and erasure requests. No method of transmission or storage is completely secure.

Children’s Privacy

The Site is not directed to individuals under 21. We do not knowingly collect information from anyone under 21.

Changes to This Policy

We may update this Privacy Policy. Material changes will be reflected by an updated effective date.

Company and Contact Information

This Privacy Policy is provided by PolarLabs LLC. For privacy requests or questions about this policy, contact help@polarlabs.shop.

Mailing address:
PolarLabs LLC
3343 Peachtree Rd NE
Suite 145 PMB 854
Atlanta, GA 30326
United States