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For lawful laboratory research use only. Not for human or veterinary use.

00 · Contact

Contact PolarLabs

Questions about an order, a laboratory record, a product listing, or a partner application? Choose the right contact below so your message reaches the right place.

Every PolarLabs product is supplied strictly for laboratory research use only.

Where to write

Choose the right contact

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Tell us how we can help

This opens a prefilled message in your own email app — you review it and send it from there. PolarLabs does not store what you enter on this page.

Only if your message is about an existing order.

Please don’t include payment-card numbers, passwords, or government IDs. Email general support directly

Before you write

What to include

A few details up front help us answer without extra back-and-forth.

For order questions

  • Your order number
  • The email address used for the order
  • A clear description of the issue

For documentation (COA) questions

  • The product name
  • The batch or lot number
  • The certificate ID, when available

For affiliate-program questions

  • Use the Affiliate Application to start a new one
  • Email affiliate@polarlabs.shop for existing-program questions

Find it faster

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Not sure where to start

Start with general support

If your question doesn’t fit neatly above, email general support and we’ll point it to the right place.

help@polarlabs.shop Visit the FAQ