Frequently asked questions
Short answers to common questions about research-use products, documentation, orders, support, and the affiliate program.
Can’t find what you need? Contact support
All PolarLabs products are supplied strictly for lawful laboratory and research use only. They are not for human use, veterinary use, consumption, injection, administration, diagnosis, treatment, or any therapeutic or disease-related purpose. Website content is not medical, clinical, dosing, or administration guidance.
In the Verification Center, which lists every published record. Each product page also shows its documentation status: a published record, testing in progress, scheduled for testing, or documentation pending.
No lab record has been published for that product yet. It is not a failed test and it is not a pass; there is simply nothing published to review yet. Being available to order does not mean testing is complete.
By lot number. A record describes one lot only, so compare the lot number on the record with the lot number for the material you have. If you can’t find a lot number, contact support with the product name and order number.
No. A certificate of analysis reports what a laboratory measured in a tested sample from one lot. It is not FDA approval, not a safety assessment, and not a statement that a material is suitable for any use outside lawful laboratory research.
Follow any storage conditions given on the product label or in the published lot record. Product pages show general storage information for lyophilized peptides. We don’t provide preparation or use instructions.
Sign in to your account to view your orders and their current status. When information such as tracking is available on an order, it is shown there.
You can update your account details and saved addresses from your account area after signing in.
Use the support page and choose a topic so your message is routed correctly, or email help@polarlabs.shop directly. For a question about a record, include the product name and lot number.
The affiliate program is approval-only. You submit an application, each application is reviewed individually, and approved partners are notified. Applying does not guarantee acceptance, and approved partners must follow the content and compliance expectations.
Shipping options and any timeframes are shown at checkout when they are configured. Full shipping, returns, and refund terms are published on their policy pages. We don’t restate specific timeframes or eligibility here.