Refund Policy
Our refund position, keeping general all-sales-final terms separate from the review of damaged, missing, incorrect, or compromised orders.
Due to the nature of PolarLabs research-use products and product integrity requirements, all sales are final. PolarLabs does not issue cash refunds under any circumstances, whether for change of mind, product dissatisfaction, ordering mistakes, or any other reason, except where a cash refund is affirmatively required by applicable law and cannot be substituted with another remedy.
This policy is published on our website and applies to all orders.
Damaged-in-Transit Remedy
If a package arrives visibly damaged, or a product inside is damaged as a result of shipping, PolarLabs may — at its sole discretion — offer either a one-time replacement of the affected product or store credit of equivalent value. This is a discretionary remedy, not a guarantee, and is not available for change of mind, dissatisfaction, or any reason other than verified transit damage. To request this remedy, contact orders@polarlabs.shop within 7 days of delivery with your order number and photographic evidence of the damage (product and packaging). Claims submitted without photo evidence, outside the 7-day window, or involving products that have been opened, used, altered, relabeled, transferred, or improperly stored will not be eligible.
Missing or Incorrect Items
If an order arrives missing an item or containing an incorrect item, contact orders@polarlabs.shop within 7 days of delivery with your order number. PolarLabs will review and, at its discretion, ship the missing/correct item, or offer store credit of equivalent value. Cash refunds are not issued for this category either.
Non-Eligible Reasons
The following are not eligible for replacement, store credit, or any other remedy:
- Change of mind
- Ordering mistake by the customer
- Failure to read research-use requirements prior to purchase
- Incorrect or incomplete address supplied by the customer
- Carrier delay outside PolarLabs’ reasonable control
- Products that have been opened, used, altered, relabeled, transferred, or improperly stored
- Requests submitted outside the 7-day window
- Reconstituted products
Applicable Law
Nothing in this policy limits any non-waivable right you may have under applicable consumer protection law.
Company and Contact Information
This policy is provided by PolarLabs LLC. For order issues, including damaged, missing, or incorrect shipments, contact orders@polarlabs.shop.
Mailing address:
PolarLabs LLC
3343 Peachtree Rd NE
Suite 145 PMB 854
Atlanta, GA 30326
United States
End of document
Questions about this policy? Contact help@polarlabs.shop.