Frequently asked questions
Short answers to common questions about research-use products, documentation, orders, support, and the affiliate program.
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All PolarLabs products are supplied strictly for lawful laboratory and research use only. They are not for human use, veterinary use, consumption, injection, administration, diagnosis, treatment, or any therapeutic or disease-related purpose. Website content is not medical, clinical, dosing, or administration guidance.
Sign in to your account to view your orders and their current status. When information such as tracking is available on an order, it is shown there.
You can update your account details and saved addresses from your account area after signing in.
Use the contact page and choose a topic so your message is routed correctly, or email help@polarlabs.shop directly.
The affiliate program is approval-only. You submit an application, each application is reviewed individually, and approved partners are notified. Applying does not guarantee acceptance, and approved partners must follow the content and compliance expectations.
Shipping options and any timeframes are shown at checkout when they are configured. Full shipping, returns, and refund terms are published on their policy pages — we don’t restate specific timeframes or eligibility here.